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Director of Food & Beverage

Company: Wind Creek Bethlehem
Location: Bethlehem
Posted on: March 24, 2020

Job Description:

The primary responsibility of the Director - Food & Beverage (Director - Food and Beverage) is to oversee all restaurant operations - casual or fine, banquets, outside catering, liaison with third party restaurants as well as oversee the entire beverage operation for the property. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and procedures. POSITION RESPONSIBILITIES: --- Oversee food & beverage service levels, ensuring four-star, four-diamond quality. --- Provide direction to all direct reports, including but not limited to Executive - Sous Chef, Manager - Beverage Operations, Manager - Beverage Business, Manager - Banquets & Catering and Restaurant Managers. --- Ensures that budgets are met regarding revenue and expenses. --- Ensures all restaurants and beverage outlets have up-to-date Standard Operating Procedures (SOPs). --- Works with Executive - Sous Chef on initiatives including the development of menus and food mix for each restaurant, consistent labor costs, hiring and training practices, and more. --- Works with Restaurant Front-of-House Management on initiatives including customer service, Point of Sale (POS) training, food quality, hiring and training, and more. --- Works with Beverage Management on initiatives including quality of service, promotions, hiring and training, consistent labor costs, and more. --- Provides leadership to all food & beverage operations. --- Motivates team members; monitors performance and give helpful feedback. --- Vigilantly attentive to detail; obsessively service oriented. --- Understands and meets all financial objectives; is business savvy; monitors and ensures adherence to plans and budgets. --- Team Player: works in a cooperative and supportive manner with all stakeholders and stakeholder teams; participates actively in meetings; works towards achieving results in the interest of all stakeholders. --- Participates daily in the Operation; possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same. --- Manages staff and organize department functions in accordance with company guidelines. --- Delegates tasks and department assignments or projects, meeting deadlines related to those assignments. --- Directs others in completion of a task or assignment. Render advice and provide expertise or judgment based on information gathered, studied, analyzed or reviewed. --- Arranges timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments. --- Takes responsibility for the work getting done. --- Works on actual project or service to help achieve the objectives of the department. --- Evaluates information to render an opinion or take action based on that information that will impact the department or function. --- Focuses on achieving the goals or objectives of the department using available resources (staff and budgetary). --- Evaluates the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality. --- Follows the organization's appropriate communication channels when giving feedback, instructions and general information to team members. --- Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. --- Interviews and make recommendation of candidates for new hire. --- Determines if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline. --- Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews. --- Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner. --- Conducts skip level meetings with departmental management and line level staff. --- Conducts divisional/departmental staff meetings at least once per month. --- Develops a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position. --- Reads and understands the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. --- Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements. Authority to issue a complimentary in accordance with the Wind Creek Comp Matrix.

Keywords: Wind Creek Bethlehem, Bethlehem , Director of Food & Beverage, Hospitality & Tourism , Bethlehem, Pennsylvania

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