St. Luke's Internal Medicine
Company: St. Luke's University Health Network
Posted on: May 14, 2022
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The Medical Assistant's
primary responsibility is to assist in the delivery of health care
management for the practice. This will include actively
participating and supporting primary clinical teams. The Medical
Assistant is a professional member of the interdisciplinary team
and consistently demonstrates and promotes the values of the
organization. The Medical Assistant will work with and receive
supervision from the practice manager, physicians, nurse
practitioners and physician assistants.JOB DUTIES AND
Actively participates in maintaining and/or improving quality
Effectively manages the scheduling of appointments and tracking of
Opens and closes office as required.
Assists in capturing patient demographic information.
-Actively participates in department activities. To include:
- Attends departmental meetings.
- Actively participates as a team member in resolution of
problems as they are identified.
- Analyzes current procedures, bringing suggestions for
improvement to the attention of team members and supervisors for
Conducts pre-visit planning by reviewing and updating the patient's
medical record prior to the appointment with recent test results
and correspondence and determines needed services by conferring
with physician, nurse practitioner or physician assistant.
Completes pre-charting of all value based pieces up to 5 days prior
to patient's appointment. Send messages to the Care Team, when
Responsible for prepping patients for their examination and
escorting them into the exam room. Preparation includes:
- Height, weight and vital signs
- Update medication list
- Update allergies in record
- Update personal, family and social history
- Inquire about smoking status
- Obtains the reason for the visit
Provides other patient care services as needed/directed:
- Keeps exam rooms clean
- Maintaining clinical supplies in exam rooms
- Cleans and autoclaves contaminated instruments
- Gives injections or immunizations; within State approved scope
- Pulmonary Functions/Nebulizer
- OB/GYN exams assist as needed.Responsible to dispose
Bio-Hazardous waste and regular waste per practice protocol.
- Vaccine Temp Logs
- Inventory and ordering of medical supplies (ie: vaccines,
- Disposing of expired sample medication
- Stocking rooms to set par levels
- Assists with scheduling outpatient testing
- Pre-certifying patients for procedures and referral
- Responds to patient communications within practice
- Refill medications per practice protocol.
- Provides patients with information relating to their visit
(info packets, vaccine advisory sheets, etc)
Communicates and coordinates with providers or Care Coordinators
- Hospital discharge
- ED visits
- Consulting physicians
- Community resources
- Disease management
- Patient self-management
- Patient and/or family education on chronic conditions
- Individualized patient care plan
- Follow-up contact with patient as indicated to ensure
compliance withrecommendations, medications, labs or other testing
as well as specialist visits.
Reviews in-basket clinical pool messages and complete necessary
information in order to clear the message.
Maintains referral work que and update notes in order to
communicate with other departments.
Maintains confidentiality of all materials handled within the
Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of
employee, patient and environmental safety and follows appropriate
reporting requirements. -
Demonstrates/models the Network's Service Excellence Standards of
Performance in interactions with all customers (internal and
external). - -
Demonstrates Performance Improvement in the following areas as
appropriate: Clinical Care/Outcomes, Customer/Service Improvement,
Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through
the effective and efficient use of resources in daily procedures,
processes and practices.
Complies with Network and departmental policies regarding
attendance and dress code. -
Demonstrates competency in the assessment, range of treatment,
knowledge of growth and development and communication appropriate
to the age of the patient treated.
OTHER FUNCTIONS:Assists "front staff" as needed.
Attends educational training and in services, maintains
professional affiliations, and participates in other professional
development activities as required.
Other related duties as assigned. -
PHYSICAL AND SENSORY REQUIREMENTS:Requires sitting, standing and
walking for extended periods of time (up to 8 hours at time). -
Requires continual use of fingers for patient care, writing and
computer entry. - Routinely uses upper extremities; occasional
requirement to lift up to 25 pounds. - Occasionally push cart with
supplies up to 30 pounds. - Occasionally push wheelchair with
patient weighing up to 325 pounds. - Regularly requires ability to
stoop, bend and reach above shoulder level. - Requires ability to
hear normal conversation and good general, near and peripheral
POTENTIAL ON-THE-JOB RISKS:Employees who work in patient care areas
where they may have potential exposure to patients with suspected
or proven tuberculosis (TB) must have the ability to wear a
particulate respirator and be fit-tested in compliance with the
current recommendations from the CDC (enforced by OSHA) or must
provide physician documentation as to the inability to wear a
SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:Gloves, masks, gowns and
MOST COMPLEX DUTY:Assisting with procedures, handling changing
responsibilities and priorities between back and front office.
SUPERVISION (RECEIVED BY AND/OR GIVEN TO):Receives direct
supervision from the Office Manager with additional supervision
from the office physicians.
COMMUNICATIONS:Interfaces with employers, patients, visitors, and
members of the health care team. - Excellent verbal and written
skills are required
- Demonstrates mature, conscientious and professional behavior.
- Accepts responsibility and follows directions.
- Ability to establish and maintain effective working
relationships with patients, medical staff, coworkers and the
- Ability to use good reasoning and judgment and react calmly in
- Ability to read, write and communicate effectively orally and
- Ability to interpret, adapt and apply guidelines and
- Proficiency in the operation of a computer keyboard.
EDUCATION:Graduate of accredited Medical Assistant program is
strongly preferred. -
TRAINING AND EXPERIENCE:Two years experience in a similar
healthcare setting is preferred. - - - Customer Service experience
is strongly preferred. BLS/CPR: Current or within 60 days of hire;
through the American Red Cross or American Heart Association
WORK SCHEDULE: - - Generally days, evenings, and weekends as
REVISED: - - January 2019
Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Bethlehem , St. Luke's Internal Medicine, Healthcare , Bethlehem, Pennsylvania
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