Branch Manager Sr (MLO)
Company: PNC Financial Services Group
Posted on: June 12, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Senior Branch Manager
within PNC's Retail Branch organization, you will be based in
Bethlehem, PA at the Hanover Township branch.
- Manages priorities through planning and execution to drive all
aspects of branch performance. Drives revenue and customer loyalty
through consultative interactions with clients, and solutions that
help them achieve financial well being. Creates a differentiated
customer experience, making banking easy in an omni channel
environment. Leads and influences the agenda of a broad range of
eco-system partners. Accountable for risk management and compliance
in a complex business environment. Builds a high performing team
through the attraction, on-boarding, coaching and development of
branch team members.
- Leads, plans and executes a branded sales process to achieve
sales targets and customer loyalty. Grows branch revenue through
the acquisition and share-of-wallet growth of consumer and business
households and by effectively leading eco-system partnerships .
Drives business banking results primarily through business
development and community involvement activities. Coaches to
consultative selling to drive results and enable customer financial
well-being. Has foundational understanding of balance sheet and
- Leads, coaches and ensures the delivery of a differentiated
client experience. Coaches team to confidently engage with
customers in technology enabled interactions, providing solutions
and advice oriented consultation that improves client financial
well-being. Leads effective problem resolution, making banking easy
for customers. Connects all of PNC, delivering a seamless customer
experience in an omni channel environment.
- Drives the employee experience. Responsible for acquiring and
retaining talent through effective onboarding, coaching and
development . Makes talent development a priority for all branch
team members. Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
- Manages operational, human capital, reputational and business
risk. Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and
Leadership CompetenciesBuilds Winning Teams - Working
- Develops talent by creating engaged, inclusive and diverse
teams who are empowered to speak freely and act with integrity.
Leads Effective Change - Working Experience
- Recognizes the need for, takes personal accountability to
adapt, and leads others through organizational change.
Drives for Results - Working Experience
- Demonstrates energy and a desire to succeed; follows through on
commitments; pushes self and others to deliver exceptional
Establishes Vision and Purpose - Working Experience
- Creates a compelling vision of the future and translates it
into action, linking others' contributions to the success of
Core CompetenciesManages Risk - Working Experience
- Assesses and effectively manages all of the risks associated
with their business objectives and activities to ensure activities
are in alignment with the bank's and unit's risk appetite and risk
Customer Focus - Working Experience
- Knowledge of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions, and ability to leverage that information in creating
customized customer solutions.
Job Specific CompetenciesTech Savvy - Extensive Experience
- Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Sales Management - Extensive Experience
- Develops sales strategies that incorporate client segments,
market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Effective Communications - Extensive Experience
- Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.
Managing Multiple Priorities - Working Experience
- Ability to manage multiple concurrent objectives, projects,
groups, or activities, making effective judgments as to
prioritizing and time allocation.
BRANCH BANKING SERVICES - Extensive Experience
- Knowledge of the responsibilities, issues, regulations,
business practices, and operations of retail banking branches;
ability to provide qualified services to customers.
Delegation - Working Experience
- Understanding of the need to effectively delegate tasks to
others and the ability to empower and motivate associates to take
over tasks and responsibilities to accomplish results for which the
manager maintains ultimate accountability.
Candidates being considered for this position will be subject to
additional background checks as required by Consumer Financial
Protection Bureau regulations.
Required Education and Experience
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically 5+ years of related
experience, and at least 2 years of previous supervisory experience
is required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law
Keywords: PNC Financial Services Group, Bethlehem , Branch Manager Sr (MLO), Executive , Bethlehem, Pennsylvania
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