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VP Professional Services

Company: Sapiens International Corporation
Location: Bethlehem
Posted on: December 6, 2018

Job Description:

The VP Professional Services is a business executive who understands and manages the delicate balance of ensuring profitable growth of Sapiens business in a defined account/territory, ensuring quality project delivery, and achieving financial targets while assuring that customer satisfaction and loyalty are optimized. The VP Professional Services has the ultimate responsibility for meeting and exceeding customer requirements in the assigned territory. Key Responsibilities: The role encompasses 2 main areas of responsibilities: Customer Management: Responsible for the well-being of the long-term customer relationship and customer satisfaction. Works to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues. Delivery Management: The VP is the final point of accountability for ensuring quality, timely and on budget delivery of Sapiens operations, solutions and projects within the business unit. Key Skills & Requirements: 15 years management experience (staff and budget responsibility) in services delivery within a global enterprise software solutions company. Proven experience leading clients and engagement teams through the delivery of complex software solution. Excellent client relationship management skills and ability to serve as a trusted advisor to C-level customer executives. Proven track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines. Experience and knowledge of core P&C insurance software solutions. Seasoned manager with ability to attract, hire, mentor, lead, coach and develop a globally dispersed high performing Professional Services team. Must be able to work in a fast paced environment. Proven experience building the ultimate team structure Experience accurately forecasting and managing services organization P&L. Excellent problem solving skills. Excellent written and verbal communication skills. Willingness to travel extensively within the territory.

Keywords: Sapiens International Corporation, Bethlehem , VP Professional Services, Executive , Bethlehem, Pennsylvania

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