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Director Of Operations - STAR Community Health Center, Inc.

Company: St. Luke's University Health Network
Location: Bethlehem
Posted on: January 27, 2023

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Director provides operational oversight and coordination of service line areas they are responsible for. Develops long and short-term strategies to ensure seamless operations on a daily basis with an eye towards innovative and efficient processing to support operations. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.Please note the selected candidate and new hire will be an employee of Star Community Health Centers, Inc. and not St. Luke's University Health Network. Star Community Health Centers, Inc., affiliated with St. Luke's University Health Network, is an organization comprised of community-based clinics and sites providing healthcare services to our local populations. New hire(s) will be recruited and hired via St. Luke's University Health Network, but will transition to become a Star Community Health Centers, Inc. employee following the commencement of new hire onboarding.SCOPE OF DUTIES1. - - -Directs daily operations of the Star Community Health, Inc. assigned Service Lines. -2. - - -Responsible for processes related to tactical and strategic planning of the areas assigned3. - - -Participates in development of strategic planning, marketing and community events within service line areas4. - - -Collaborates with the Project Manager in coordinating multidisciplinary project teams, oversees practice administrators and is responsible for monitoring of progress for related implementations and initiatives. -5. - - -Participates in capital and operating budget process, developing requirements for responsible areas, is responsible for development and oversight of the budget for all practice sites and all responsible areas. -6. - - -Responsible to maintain expenses within the approved budgets and oversees payment of invoices for all related projects and regular operating expenses. -7. - - -Supervises the Practice Managers and Directors of assigned areas -8. - - -Develops manager/supervisors to make day-to-day decisions in their area of responsibility and develops recommendations for improvements in their operational areas. -9. - - -Participates and/or lead various organization meetings and strategic groups functioning as an integral part of the organization's leadership team. -10. - - -Collaboratively works with partners in Business Services and the Finance Team to ensure Financial Performance Metrics Performance Management Goals are met, including corporate initiatives including Leadership Evaluation Management (LEM), Value Based Incentives (VBI), Manager-at-Risk Program (MARP), Payment-at-Risk Compensation (PARC).11. - - -Guides practice level leadership through the development of established agreements for daily operations, application and performance. -12. - - -Develops strategies within departments to ensure strong communication with staff13. - - -Maintains current knowledge of healthcare environment by attending appropriate continuing education seminars, user groups, and reading related periodicals. -14. - - -Maintains strict confidentiality with regard to all aspects of operation in assigned areas15. - - -Complies with corporate policies regarding safety, attendance, and dress code. -16. - - -Demonstrates/models the corporation's core values and customer service behaviors in interactions with all customers (internal and external). -17. - - -Maintains confidentiality of all materials handled within the corporation as well as the proper release of information. -18. - - -Complies with entity and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. -19. - - -Demonstrates/models the corporation's Standards of Performance in interactions with all customers (internal and external). -20. - - -Collaborates with the Director of Quality to make meaningful changes and support Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. -21. - - -Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. -22. - - -Performs additional duties dependent on department requirements.ADDITIONAL REQUIREMENTS/COMPETENCIES:1. - - -Strong Customer Service Orientation and ability to follow through on issue resolution.2. - - -Resource person for staff physicians, and administration on capabilities/opportunities and operational processes. -COMMUNICATIONS: -Senior management, physicians, and middle management. -EDUCATION: - - -Bachelor's Business Administration, or Healthcare Administration, helpful or 5+ years' equivalent experience in Healthcare Operations environment, required. - -Please complete your application using your full legal name and -current home address. -Be sure to -include -employment history for -the past seven (7) years, including your present employer. - Additionally, you are -encouraged to upload a current resume, including all work history, education, and/or certifications and -licenses, if applicable. -It is highly recommended that you create a profile at the conclusion of submitting your first application. -Thank you for your interest in St. Luke's!!

Keywords: St. Luke's University Health Network, Bethlehem , Director Of Operations - STAR Community Health Center, Inc., Executive , Bethlehem, Pennsylvania

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