Customer Engagement Manager
Company: PetSmart, Inc.
Location: Bethlehem
Posted on: January 19, 2023
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Job Description:
ABOUT OUR STORE:
What better place to share your love for pets than in our stores?
With so many opportunities under one roof, you'll be sure to find a
career path that inspires you. As part of the Department Manager
team, you'll ensure that the store runs smoothly-from head to tail.
From motivating associates to ensuring we have the right product on
the floor, our Department Managers drive the success of our stores
by ensuring our customers have an engaging, personalized shopping
experience.
ABOUT YOUR ROLE:
In a store as big as ours, we need all hands (and paws, wings and
fins!) on deck to ensure we are operating efficiently. So, as a
PetSmart Customer Engagement Manager, you'll help lead the store
team in the following areas:
+ Pet Parent Engagement: You'll set the standards for customer
engagement, ensuring that every pet and pet parent has a positive
experience in our stores. You'll have fun getting to know the
customers and their pets so you and the team can create a
personalized shopping experience.
+ Associate Leadership: Our associates are key to making great
experience in our stores. As the Associate Lead, you'll help to
lead a team who are as passionate about pets as we are. You'll lead
a team of retail and pet care associates who will ensure a safe,
clean, and fun environment for our pets and pet parents.
+ Overall Retail Initiatives: Creating an exceptional customer
experience is a top priority for all our leaders. From ensuring our
associates have extensive knowledge of pet solutions to building
connections with pet parents, our leaders ensure a safe and fun
environment in our stores.
ABOUT YOUR CAREER:
Just like we're there for pets at every stage of their lives, we'll
be with you at every stage of your career, too. With PetSmart, you
will have opportunities to:
+ Gain experience in a different business unit-from the store to
the salon or the Pets Hotel
+ Develop your leadership skills as an Assistant Manager or Store
Manager
+ Tackle the challenge of a new store opening
+ Transfer to any one of our 1600 stores nationwide
THE WARM AND FUZZIES:
We've highlighted job responsibilities as best as we could
above-but the best parts of working at PetSmart can't be fully
described in the job description.
+ It's the excitement you feel when you help a little one pick out
his very first fish. And not just any goldfish, but that one, right
there, no not that one, this one, yea!
+ It's the relief Rosie feels when you help her mom select the best
food for her upset tummy and her delight when it turns out to be
chicken flavored!!
+ It's the pride of the giving Mickey a makeover in our salons
watching him strut his stuff on the way out. Paws off, ladies, he's
taken!
+ It's the joy of reuniting Frankie with her family after a fun
stay in our Pets Hotel.
+ It's the celebration of Bella's birthday, Gizmo's graduation from
puppy classes or Ace's adoption.
+ It's the little things we do that add up to really big things
that pets need.
Working at PetSmart is not a job, it's a community of those who
work together for the love of pets.
Apply now to experience a career that loves you back.
We look forward to seeing your application to join our Department
Management team!
This job summary is intended to describe the general nature and
level of work associates/leaders assigned to this job perform. It
is not intended to include all duties and responsibilities. You
will be provided a copy of a job description for the actual
position you are hired in to.
PetSmart is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national or ethnic origin, disability,
as well as any other characteristic protected by federal,
provincial or local law.
The employer will consider for employment qualified Applicants with
Criminal Histories in a manner consistent with the Los Angeles, San
Francisco, and Waterloo Fair Chance Initiative for Hiring.
Applicants must be the age of 18 or over, unless located in Montana
or where otherwise required by local or state law.
This job summary is intended to describe the general nature and
level of work associates/leaders assigned to this job perform. It
is not intended to include all duties and responsibilities. You
will be provided a copy of a job description for the actual
position you are hired in to.
PetSmart is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national or ethnic origin, disabilty, as
well as any other characteristic protected by federal, provincal or
local law.
Applicants must be over the age of 18.
The employer will consider for employment qualified Applicants with
Criminal Histories in a manner consistent with the Los Angeles Fair
Chance Initiative for Hiring.
Keywords: PetSmart, Inc., Bethlehem , Customer Engagement Manager, Executive , Bethlehem, Pennsylvania
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here to apply!
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