General Manager - Re-envisioned Boutique Inn & Res
Company: The Wilbur Mansion
Location: Bethlehem
Posted on: June 24, 2022
Job Description:
Job DescriptionThe Wilbur Mansion, newly managed by Hay Creek
Hotels, is actively searching for a passionate, organized, and
results-driven General Manager to lead our team of hospitality
professionals.The right candidate will be a hands-on, Food and
Beverage-focused leader. The Wilbur Mansion is a historic 9-room
boutique hotel located in the heart of Bethlehem, Pennsylvania with
sweeping views of the Lehigh River. This modern indoor-outdoor
space offers a 110-seat full service restaurant, bar, patio and
4000 sq ft of event space. Under the management of Hay Creek
Hotels, the mansion will be opening Summer 2022.Job Summary:
- Responsible for overseeing successful operations in all
property departments, including Guest Services, Housekeeping,
Restaurant & Bar, Sales & Marketing, Private Events, and
Engineering.
- Create and maintain relationships with clients and guests in
all areas, with a strong passion to elevate one's overall
experience at the property. Must be willing to become the face of
the property, exercising pro-active community involvement and
interpersonal guest services.
- Enforce outstanding internal and external customer service
standards according to Hay Creek Standard Operating
Procedures.
- Oversee and assist in all associate management, including
creative recruitment, interviews, hiring and onboarding, training
and development, progressive discipline, motivation, rewarding, and
termination of staff.
- Manage positive Employee Relations to instill a fun, exciting
work environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring
effective scheduling, accurate forecasting, managing inventory,
controlling expenses, reviewing labor costs, creative promotions,
and enforcing systems and controls.
- Responsible for practicing and ensuring compliance in all
health, sanitation, safety and security laws, labor laws, state
certifications/licensing, and all internal policies and
procedures.
- Work closely with all Managers in developing sales and
marketing strategies (i.e.; menus, advertisements, entertainment,
food & beverage promotions, signs, incentives, flyers, e-blasts,
social media, etc.) and coordinating the management of all
third-party marketing resources.
- Strong oversight of food & beverage department operations that
include; restaurant, bar, room service, and banquets. About Hay
Creek Hotels:Founded in 2005, Hay Creek Hotels was created
specifically to combine the intimacy of a boutique hotel with
world-class cuisine, cutting-edge technology, unparalleled guest
service and the exclusive amenities of a luxury inn. At Hay Creek
Hotels, our passion is to pioneer superior service and inspire
excitement within the small, independent hotel sector: to 'Delight
& Surprise' our guests every day. These values are driven by the
idea that the best hotels and restaurants are the ones that draw on
the spirit, culture and character of their locales. From
meticulously renovated historic properties to exciting new-build
hotels, we offer some of the most unique and interesting lodging
and dining destinations in the United States. Our hotels and
resorts are designed to reflect their respective neighborhoods and
serve as good neighbors by participating in community events and
causes. Through environmentally responsible design and day-to-day
management, we adhere to best practices for sustainable operations
at every location.Bringing a hyper-local focus to the hotel dining
experience, the restaurants in the Hay Creek Hotels collection form
deep connections with respected local farms and providers. Our
chefs seamlessly integrate their regions' finest meats, seafood and
produce with contemporary cooking styles and flavors. Each Hay
Creek restaurant is distinguished by sophisticated yet casual
ambiance and cuisine that delivers both comfort and surprise with
each bite. We are not the average box hotel, and this is not the
average dining experience. Dishes are created each night with the
perfect balance of texture, flavor, and presentation. Farm-to-table
food brings sensational seasonal menus with creative twists on old
classics. Our Core Values and Beliefs;We promote and support a
culture that Delights & Surprises each of our customers,
associates, and business partners. Our Host Philosophy encourages
each associate to develop the skills necessary to offer outstanding
hospitality service outside the scope of their primary job
responsibilities. Our Associate Promise is the commitment to truly
listen to and communicate openly and honestly with all team
members. We embrace Pride Of Ownership to create an, "I can, I am,
I own," empowered approach to everything we do. Partnering in our
Local Community and respecting the environment we live in are
beliefs we incorporate into daily operations. Hay Creek offers an
extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical,
Dental, Vision, Life, Disability, Accident, and Critical
Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick,
Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as
forty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels
of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment
Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants,
etc.)
- Discounts at each of our Spas, Golf Courses, Fitness
rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise
Dollars'
- Accelerated Career Advancement to include professional
enrichment, conferences & classes, and manager in training
programs.
Required Experience:
- Recent 3+ years Hotel General Manager experience required
- Strong background in Food and Beverage operations, with passion
for F&B
- Local region experience preferred
- Excellent technical skills including; MS Office, cloud-based
software, and web-based systems
- Familiar with Property Management and POS systems
- Excellent verbal and written English communication skills.
- Strong Cost Management skills, with the ability to meet or
exceed strict budgetary expectations.
- Daily Revenue and P&L Reporting exposure and knowledge
- Strong background in hotel forecasting
- Comfortable with managing and leading a team with motivation,
accountability, and regular follow-up
- Ability to establish a strong service culture and maintain high
customer service standards
- Leads with organization and positive motivation.
- Ability to multitask, adapt to change, think quickly, and
prioritize effectively in a fast paced and demanding environment
while maintaining calmness, composure, and hospitality
- Successful completion of background check and/or DMV
check.
- Weekend availability for high volume days is required
Keywords: The Wilbur Mansion, Bethlehem , General Manager - Re-envisioned Boutique Inn & Res, Executive , Bethlehem, Pennsylvania
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