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General Manager - Re-envisioned Boutique Inn & Res

Company: The Wilbur Mansion
Location: Bethlehem
Posted on: June 24, 2022

Job Description:

Job DescriptionThe Wilbur Mansion, newly managed by Hay Creek Hotels, is actively searching for a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals.The right candidate will be a hands-on, Food and Beverage-focused leader. The Wilbur Mansion is a historic 9-room boutique hotel located in the heart of Bethlehem, Pennsylvania with sweeping views of the Lehigh River. This modern indoor-outdoor space offers a 110-seat full service restaurant, bar, patio and 4000 sq ft of event space. Under the management of Hay Creek Hotels, the mansion will be opening Summer 2022.Job Summary:

  • Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
  • Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
  • Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
  • Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
  • Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
  • Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
  • Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
  • Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.
  • Strong oversight of food & beverage department operations that include; restaurant, bar, room service, and banquets. About Hay Creek Hotels:Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs;We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, "I can, I am, I own," empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. Hay Creek offers an extensive benefit and incentive package, including;
    • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
    • Competitive Salary/Wages
    • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
    • Standard Annual Performance/Salary Reviews
    • Merit and Cost of Living Adjustments
    • Complimentary Meals Daily
    • Free Parking
    • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
    • Discounts at specific property partners (NEIRA, Historic Hotels of America)
    • 50% Discount when Dining at any HCH Property
    • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
    • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
    • Supportive, open-door policy work environment
    • Work Culture that is fun, energetic and motivating
    • Employee Recognition Program - 'Delight and Surprise Dollars'
    • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

      Required Experience:
      • Recent 3+ years Hotel General Manager experience required
      • Strong background in Food and Beverage operations, with passion for F&B
      • Local region experience preferred
      • Excellent technical skills including; MS Office, cloud-based software, and web-based systems
      • Familiar with Property Management and POS systems
      • Excellent verbal and written English communication skills.
      • Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
      • Daily Revenue and P&L Reporting exposure and knowledge
      • Strong background in hotel forecasting
      • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
      • Ability to establish a strong service culture and maintain high customer service standards
      • Leads with organization and positive motivation.
      • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
      • Successful completion of background check and/or DMV check.
      • Weekend availability for high volume days is required

Keywords: The Wilbur Mansion, Bethlehem , General Manager - Re-envisioned Boutique Inn & Res, Executive , Bethlehem, Pennsylvania

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