Branch & Business Center Assistant Manager (DMLO)
Company: PNC Financial Services Group
Location: Bethlehem
Posted on: June 22, 2022
Job Description:
Job Profile
Position OverviewAt PNC, our people are our greatest differentiator
and competitive advantage in the markets we serve. We are all
united in delivering the best experience for our customers. We work
together each day to foster an inclusive workplace culture where
all of our employees feel respected, valued and have an opportunity
to contribute to the company's success. As a Branch & Business
Center Assistant Manager within PNC's Retail organization, you will
be based in Bethlehem, PA.Job Description
- Accountable for the operational soundness of the branch and
team, specifically the maintenance of security procedures, ensuring
audit controls are followed and the support and adherence to
compliance and regulatory guidelines. Manages service and
operational aspects of a Branch & Business Center branch. Builds a
high performing team through the attraction, on-boarding, coaching
and development of branch team members. Leads through influence and
impacts a broad range of eco-system partners in an omni channel
environment. Drives revenue and loyalty through proactive
interactions with clients.
- Influences a range of eco-system partners in an omni channel
environment. Manages, coaches and executes a proactive client
experience within an omni channel environment. Provides solutions
and advice to improve client financial well-being. Leads effective
problem resolution.
- Fosters a positive working environment that facilitates
exceptional service and expanding profitable customer
relationships. Grows branch revenue through acquisition and
share-of-wallet growth of consumer and business households.
Consistently inspects, supports and coaches the branded sales
process to proactively achieve sales targets and customer
loyalty.
- Drives the employee engagement experience. Responsible for
acquiring and retaining talent through the training, coaching and
development of employees with a focus on bank protocol, operational
processes, policies and procedures. Coaches employees to achieve
performance and activity expectations. Leads the performance
management process for direct reports.
- Responsible for the Branch & Business Center risk process
through proper oversight and adherence to regulatory, security and
audit requirements. Trains and coaches team members with
operational/risk activities and monitors adherence to policies and
procedures. Exercises sound decision making to identify and
mitigate potential risk. Manages operational, human capital,
reputational and business risk through adherence to established
policies and procedures.PNC Employees take pride in our reputation
and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.PNC also has fundamental expectations of our people
managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
courage.
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and
customers.CompetenciesBranch Banking Services - Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.Decision Making and Critical Thinking -
Understanding of the issues related to the decision-making process;
ability to analyze situations fully and accurately, and reach
productive decisions.Digital Awareness - Shares, shows and supports
clients on a variety of technological digital and online tools and
resources allowing them to explore solutions to achieve their
financial goals and financial well-being through the PNC
conversation.Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Sales Management - Develops sales strategies that
incorporate client segments, market opportunities, competitive
forces and sales force effectiveness. - Identifies priorities and
ensures sales teams execute against plans that focus on deepening
client relationships, elevating market share and increasing share
of wallet. - Drives sales teams to build a strong pipeline of
prospects and clients.Selling. - Applies knowledge of banking
products and services to meet customer needs and enable them to
achieve their financial goals. Identifies prospecting approaches to
identify potential customers and create opportunities to sell
financial solutions and ideas to customers.Work ExperienceRoles at
this level typically do not require a university / college degree,
but do require related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered.EducationAssociatesAdditional Job DescriptionBenefitsPNC
offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit .Disability Accommodations
Statement:The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at pathfinder@pnc.com. -The Human Resources Service Center
hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal
Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California Residents Refer to the to gain understanding of
how PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Bethlehem , Branch & Business Center Assistant Manager (DMLO), Executive , Bethlehem, Pennsylvania
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