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Director of Aquatics

Company: Great Wolf Lodge
Location: Saylorsburg
Posted on: January 15, 2022

Job Description:

The Director of Aquatics is responsible for directing all aspects of aquatics services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the aquatics function.

Essential Duties & Responsibilities

Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments

Fiscal and budgetary management of aquatic operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving all purchases for the department

Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities

Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions

Conduct investigative actions with guests, where necessary, for guest service and liability claims

Develop, implement, and monitor schedules for the waterpark operation

Recruiting, hiring, training, and evaluating team member performance against standards; including evaluation of compensation changes

Plan and implement staff training and development programs within the department

Participates in the Manager-On-Duty (MOD) program and executes duties

Describes and assign responsibility and authority for the operation of the department

Monitor mechanical equipment and reports any problems to Engineering for repair by submitting work orders for repairs immediately to ensure effective waterpark operations

Serve on resort Executive Committee to represent the interests of the waterpark and safety programs

Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required

Oversee Risk Management and Safety programs

Required Qualifications & Skills

High School diploma or GED

Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)

Minimum of 3 years experience managing large aquatics department with various waterpark attractions

Ellis & Associates (E&A) International Lifeguard Training Program license

E&A Basic Leadership Training License

E&A Instructor License

Experience in First Aid, CPR, and AED

Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license

Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

College Degree

Emergency Medical Technician or other medical background

Demonstrated ability to effectively resolve conflict

Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort

Projects a positive public relations image to team members and guests.

Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges

Physical Requirements

Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of pool

Sit or stand for extended periods of time.

Extended exposure to hot and humid environments.

Climb multiple flights of stairs

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor 's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Bethlehem , Director of Aquatics, Executive , Saylorsburg, Pennsylvania

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