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Care Management Liaison, Per Diem, Bethlehem Campus

Company: St. Lukes University Health Network
Location: Bethlehem
Posted on: December 4, 2019

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Care Manager Liaison provides clerical and operational support to the Administrative Network Director, Director, and Manager of the Care Management Department of St. Lukes University Hospital in the daily functioning of the Care Management Department. The Care Management Liaison will provide ancillary service support to individual case managers as assigned. Liaison will have excellent customer service skills while managing phone calls and onsite customers. The Care Manager Liaison will also be available to provide notary services as assigned. JOB DUTIES AND RESPONSIBILITIES: - Provides clerical support to Administrative Director of Network Care Management. - Provides support to Director and Manager of Care Management Department in daily operations of the Care Management Department. - Maintains attendance records and payroll information. - Maintains schedule of assigned staff. - Distributes daily work assignments, consults, and phone messages to care managers. - Answers inquiries by phone or in person and makes appropriate referrals as necessary to assist customers/vendors, both internal and external. - Attends monthly department meetings, records attendance and meeting minutes, types and distributes to staff and administration as assigned. - Assists in orientation of new employees to department functioning. - Maintains and updates nursing home, durable medical equipment, home health, ambulance and ancillary services information. - Provides support/coverage for Utilization Management Specialist as needed. - Provide clinical information to reviewers. - Obtain pre/post authorizations from insurance companies. - Enter data into tracking systems. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 5 hours per day, 1 hours at a time. Standing for up to 2 hours per day, up to 30 minutes at a time. Walking for up to 30 minutes a day, up to 10 minutes at a time. Frequently uses fingers for typing and writing. Occasionally uses fingers, hands for turning/twisting. Rarely uses the hand for firm grasping. Frequently lifts, carries, pushes and pulls objects up to 10 pounds, occasionally pulls items up to 25 pounds. Frequently stoops, bends, occasionally crouches and reaches above shoulder level. Frequently kneels and squats. Must have the ability to touch as related to telephone and computer keyboard. Must have the ability to hear as it relates to normal conversations and high and low frequencies in person and on the telephone. Has ability for seeing as relates to general vision, peripheral vision and vision monotony. Able to speak clearly as related to communication on the telephone and in person. EDUCATION: Associates degree with business or secretarial courses. *Experience accompanied by a college degree in a related field may satisfy requirement. Medical terminology courses preferred. TRAINING AND EXPERIENCE: Two (2) years experience in the secretarial field. Proficiency in Microsoft Office essential. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

Keywords: St. Lukes University Health Network, Bethlehem , Care Management Liaison, Per Diem, Bethlehem Campus, Executive , Bethlehem, Pennsylvania

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