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Cisco Voice Engineer

Company: Guardian Life
Location: Bethlehem
Posted on: July 6, 2019

Job Description:

Position Objective:
Sr. Telecommunication Engineer is a telecommunications support person for the
Guardian enterprise environment including both the large and smaller or remote
offices. This role includes as part of the Voice Services team; configuring,
maintaining and supporting the Cisco IP based telephony system, Unity voicemail
system and all ancillary systems supporting the voice infrastructure.
Additional roles and duties include adherence to all corporate change management
policies, maintaining established service level agreements and compliance to
all corporate policies and procedures.

Major Opportunities and Decisions:

  • Assist
    engineering team on projects to ensure Guardians governance approval and
    successful implementation.
  • Working
    in a fast paced, challenging and constantly changing environment.
  • Ability
    to complete tasks and manage service requests within an aggressive timeline.
  • Maintain
    and support of the Guardian voice infrastructure.
  • Strong
    knowledge of VoIP networks, trace analysis and SIP trunking.
  • The
    ability to do troubleshooting and configuration on a daily basis.
  • Technical
    understanding of Call Center applications, skills based routing and how they
    work within the Guardian Enterprise, included in this is a strong knowledge for
    infrastructure support of the call recorders.
  • Maintain
    and support as part of a team all of the 75+ Guardian sites
  • Maintain
    and support all voice applications, i.e voicemail, fax, speech recognition,
    chargeback etc..
  • Diagnostics
    and troubleshooting of an enterprise environment.
  • Support
    Guardians enterprise wide telecommunications infrastructure and its associated
    software, including Cisco Call Manager, Unity Connection, IM&P, Cisco voice
    gateways, Oracle session border controllers, Rightfax servers, call management
    systems, etc.
  • Integrate
    these systems with enterprise LANs, WAN and Internet-based services and
  • Monitor
    and identify capacity and performance issues for telecom traffic to ensure
    continued, uninterrupted operation of telecom systems
  • Configure,
    test, maintain, monitor, and troubleshoot end user telecommunications,
    telephony, and voice/data software products
  • Generate
    and analyze telecommunications usage and network traffic reports
  • Strong
    knowledge in circuit testing for POTS, ISDN, SIP etc.
  • Strong
    knowledge of Cisco networking equipment as it pertains to VOIP troubleshooting
    and configuration
  • Perform
    analysis, diagnosis, and resolution of telecommunications problems for end
    users; recommend corrective solutions to the engineering team for the
    enterprise locations.
  • Assist
    with Inspection, testing, and maintenance of telephone lines, circuits, trunks,
    and associated wiring and cabling.
  • Work
    to support the call center area on a day to day operational basis as requested.
  • Where
    necessary, work with equipment vendors during installations,
  • Re-locations
    and acquisitions.
  • Manage/Assist
    as one of the primary technical resources with the installation and
    troubleshooting of the voice infrastructure including both the large and
    smaller offices in the Guardian enterprise. Ensure projects stay on
    time and under budget.
  • Manage/Assist
    as the primary technical resource with telecommunications projects as assigned
    or requested
  • Develop
    and Test disaster recovery plans to detect faults ,minimize malfunctions, and
    back up systems.
  • Remain
    current on new products, services, protocols, and standards in support of
    telecom systems development and equipment procurement
  • Assist
    in developing long-term strategies and capacity planning for meeting future
    telecommunications network needs.
  • Produce
    technical diagrams as necessary that detail the Guardian Voice Infrastructure
  • Reconcile
    Voice systems including user and number management to ensure accuracy on a
    regular basis

Keywords: Guardian Life, Bethlehem , Cisco Voice Engineer, Engineering , Bethlehem, Pennsylvania

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