Cisco Voice Engineer
Company: Guardian Life
Posted on: July 6, 2019
Sr. Telecommunication Engineer is a telecommunications support
person for the
Guardian enterprise environment including both the large and
smaller or remote
offices. This role includes as part of the Voice Services team;
maintaining and supporting the Cisco IP based telephony system,
system and all ancillary systems supporting the voice
Additional roles and duties include adherence to all corporate
policies, maintaining established service level agreements and
all corporate policies and procedures.
Major Opportunities and Decisions:
engineering team on projects to ensure Guardians governance
in a fast paced, challenging and constantly changing
to complete tasks and manage service requests within an aggressive
and support of the Guardian voice infrastructure.
knowledge of VoIP networks, trace analysis and SIP trunking.
ability to do troubleshooting and configuration on a daily
understanding of Call Center applications, skills based routing and
work within the Guardian Enterprise, included in this is a strong
infrastructure support of the call recorders.
and support as part of a team all of the 75+ Guardian sites
and support all voice applications, i.e voicemail, fax, speech
and troubleshooting of an enterprise environment.
Guardians enterprise wide telecommunications infrastructure and its
software, including Cisco Call Manager, Unity Connection, IM&P,
gateways, Oracle session border controllers, Rightfax servers, call
these systems with enterprise LANs, WAN and Internet-based services
and identify capacity and performance issues for telecom traffic to
continued, uninterrupted operation of telecom systems
test, maintain, monitor, and troubleshoot end user
telephony, and voice/data software products
and analyze telecommunications usage and network traffic
knowledge in circuit testing for POTS, ISDN, SIP etc.
knowledge of Cisco networking equipment as it pertains to VOIP
analysis, diagnosis, and resolution of telecommunications problems
users; recommend corrective solutions to the engineering team for
with Inspection, testing, and maintenance of telephone lines,
and associated wiring and cabling.
to support the call center area on a day to day operational basis
necessary, work with equipment vendors during installations,
as one of the primary technical resources with the installation
troubleshooting of the voice infrastructure including both the
smaller offices in the Guardian enterprise. Ensure projects stay
time and under budget.
as the primary technical resource with telecommunications projects
and Test disaster recovery plans to detect faults ,minimize
back up systems.
current on new products, services, protocols, and standards in
telecom systems development and equipment procurement
in developing long-term strategies and capacity planning for
telecommunications network needs.
technical diagrams as necessary that detail the Guardian Voice
Voice systems including user and number management to ensure
accuracy on a
Keywords: Guardian Life, Bethlehem , Cisco Voice Engineer, Engineering , Bethlehem, Pennsylvania
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