IT Solutions Engineer

Company: BerkOne
Location: Bethlehem
Posted on: September 1, 2024

Job Description:

BerkOne's mission is to provide clients with customized and efficient back-office services enabling them to not only focus on their core competencies but reduce costs as well. The company helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. Whatever the client needs, BerkOne can deploy the right mix of services, tools, people, and technology to meet it!
BerkOne is seeking an IT Integration Engineer with extensive Tungsten Automation (formerly Kofax) experience to join our team. If you are a highly skilled and technical professional with a passion for implementing and improving workflows, we encourage you to apply for this dynamic role.
WHAT YOU'LL DO:
As a part of the Technical Integration Team at BerkOne, the IT Integration Engineer will be at the forefront of developing, implementing, and enhancing document imaging, content management, and eForms workflows. This role involves working directly with clients and supporting their implementations, projects, and service tickets regarding their workflow solutions.
Additional responsibilities include:

• Research, design, code, test, document, and implement project plans and workflows, including defining time frames, budget limits, procedures, staffing needs, and resource allocation.
• Develop and implement new technological and workflow methodologies to meet project requirements and enhance efficiency.
• Proactively assist in resolving project/workflow issues or incidents and conduct necessary quality assurance steps to ensure client and company requirements are met.
• Collaborate with department managers and project staff to outline work plans, assign duties, and train personnel.
• Provide technical advice and issue resolution to project personnel and clients, as well as handle priority alerts and calls, including periodic handling of department help desk phone.
• Assist the team lead in creating technical workflows, process designs, and demos for clients.
• Additional duties as assigned.LOCATION + SCHEDULE
  • Remote Opportunity
    • Must be willing to travel to Bethlehem, PA office for onboarding and infrequent on-site meetings (less than 10% of time)
    • Full-time Position: Day Shift, Monday - Friday
      PAY + BENEFITS:
      • Annual Salary: $72k - $84k, commensurate with experience
      • Medical, Dental, & Vision insurance
      • Generous PTO - Vacation, Sick, Personal, Holidays!
      • 401(k) Profit Sharing
      • Basic Life Insurance
      • Tuition Reimbursement
      • Travel Assistance
      • Employee Assistance Program
      • Long Term Disability
      • Preparation of Wills
      • Optional pet insurance
        
        
        The ideal candidate is adaptable, detail-oriented, and possesses a blend of technical expertise, project management skills, and a proactive approach to problem-solving. The IT Integration Engineer will meet challenges with resourcefulness, be conscientious, thorough, and have strong interpersonal skills.
        • Bachelor's degree from a four-year College or equivalent knowledge of commercial, technical and/or industry practice and principles; and
        • Minimum 4 - 6 years related experience and/or training; or
        • Equivalent combination of education and experience
        • Excellent written and verbal communication abilities
        • Kofax Core Class, KTM and Base KTA Certifications
        • Expert knowledge of Tungsten Automation products/features
          • Including Tungsten TotalAgility, Kofax Transformation Modules (KTM) & Kofax Capture (KC)
          • Working knowledge and experience with the following:
            • Microsoft Office
            • Adobe Acrobat
            • WinZip & FTPs
            • SQL management studio & basic .NET skills
              At BerkOne, open and honest communication is the mobilizing force that maintains the integrity of our company. We interact with each other and our clients with respect and trust. Our employees drive the success of our organization, and we are committed to providing the environment for them to succeed! We encourage the use of information, imagination, and initiative to develop innovative solutions. Check out our real-world results at berkone.com. BerkOne is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.
              
              Compensation details: 72000-84000 Yearly Salary
              
              
              
              PIf2e7b91bf932-37248-35439992

Keywords: BerkOne, Bethlehem , IT Solutions Engineer, Engineering , Bethlehem, Pennsylvania