Customer Complaint Specialist
Company: ProKatchers LLC
Location: New York City
Posted on: March 17, 2026
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Job Description:
Job Description Job Title : Customer Complaint Specialist/Intake
Specialist Location : New York, NY 10004 Hybrid Duration : 2 month
contract (Possible extension ) Education : High school Diploma
Shift Details : M-F 9am - 5pm, 35hrs/week Job Description: Enter
and manage complaint and case information into designated systems.
Retrieve and organize documents from multiple systems to support
compliance with state regulations. Collaborate with internal teams
to collect required documentation for complaint responses and fair
hearing requests. Handle high-volume inbound and outbound calls
from members, providers, and prospective members. Process and
resolve member complaints, billing issues, and service
inquiries.
Keywords: ProKatchers LLC, Bethlehem , Customer Complaint Specialist, Customer Service & Call Center , New York City, Pennsylvania
