Customer Relations Representative - State Farm Agent Team Member

Company: Chris Mohammed - State Farm Agent
Location: New York City
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: Competitive salary Employee discounts Free food & snacks Paid time off Savings bank Training & development Role Overview: As a Customer Relations Representative with our State Farm agency, you will play a vital role in creating exceptional experiences that support the growth of a successful insurance agency. Your strong attention to detail, excellent customer service skills, and genuine desire to help others make you a great fit for this position. You will develop your career by addressing customer inquiries, collaborating with team members, and anticipating the needs of the community we serve. We are excited to connect with candidates who are customer-focused, empathetic, and eager to contribute to a positive team environment. There are opportunities for advancement for driven individuals with an interest in sales and agency growth. Key Responsibilities: Build and maintain customer relationships with timely follow-up as needed. Provide prompt, accurate, and friendly customer service, including responding to questions about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing. Conduct needs-based reviews to educate customers about their insurance options. Use clear and effective communication to meet customer needs while supporting agency growth. Collaborate with other team members to ensure a smooth customer experience. Qualifications: Strong dedication to customer service. Ability to relate effectively to customers, answer their questions, and anticipate their needs. Excellent communication skills, both verbal and written, to assist customers and work with the agency team. Proactive and resourceful problem-solving abilities. Benefits: Hourly pay plus commission and bonus opportunities. Paid time off, including vacation and personal/sick days. Health benefits. Opportunities for career growth and advancement within the agency. Valuable experience to build your career in the insurance industry.

Keywords: Chris Mohammed - State Farm Agent, Bethlehem , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , New York City, Pennsylvania