Account Representative/CSR

Company: Express Employment
Location: Lititz
Posted on: January 16, 2026

Job Description:

Job Description Job Description Located in Lititz, PA Salary: $23-$24 Account Representative - Customer Service & Sales Support (Full-Time) Lititz, PA | $23 - $24/hr DOE Are you a proactive, solutions-driven customer service professional who thrives in a fast-paced environment? We are seeking a motivated Account Representative to join our dynamic team. In this key position, you'll be the primary point of contact for our manufacturing customers, supporting sales, solving problems, and ensuring a top-tier customer experience from start to finish. Key Responsibilities Customer Support & Relationship Management (30%) Serve as the first point of contact for all client inquiries via phone, email, or in person Deliver prompt, professional service to address customer questions, product information, order status, and complaints Build and maintain strong relationships with new and existing customers to exceed expectations and drive repeat business Quoting, Estimating & Order Processing (25%) Submit and process customer orders using pricing lists and product literature Generate estimates and formal quotes using technical documentation, blueprints, and product specifications Support the Sales team by preparing proposals and providing pricing, product availability, and delivery schedules Technical Product Support (10%) Provide basic technical guidance to customers, including installation support for door hardware such as locks, door closers, panic devices, and more Assist customers with common troubleshooting questions and product applications Issue Resolution & Complaint Handling (10%) Investigate and assess the validity of complaints; determine cause and offer timely resolution Coordinate with internal departments for escalations and unresolved issues Special Orders & Product Research (5%) Research specialty or custom product requests in coordination with procurement and outside sales staff Order Tracking & Documentation (5%) Maintain accurate records of customer interactions, transactions, and service requests Track orders to ensure accurate and on-time delivery Returns & Disputes (5%) Prepare RMAs (Return Material Authorizations) by comparing incoming returns or complaints with original orders Sales Support Materials (5%) Write or edit internal and external communications such as customer notices, sales sheets, and reference materials Training & Development (5%) Stay up to date on product knowledge and industry trends through workshops, professional reading, and networking Qualifications Education: High school diploma or GED required Associate degree preferred, or equivalent work experience Experience: 2 to 5 years of customer service, inside sales, or account management experience required Background in manufacturing, hardware, or distribution preferred Skills: Strong communication skills (written and verbal) Ability to prioritize, multitask, and work independently Excellent organizational and problem-solving skills Proficiency with Microsoft Office Suite (Excel, Outlook, Word) Work Environment Standard office environment Full-time schedule during regular business hours 1706-1 Express Office: Lancaster 1380 Harrisburg Pike Suite A Lancaster, PA 17601

Keywords: Express Employment, Bethlehem , Account Representative/CSR, Customer Service & Call Center , Lititz, Pennsylvania