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Administrative Assistant

Company: Open Systems Healthcare
Location: Bethlehem
Posted on: May 16, 2022

Job Description:

Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team. This role will provide support to the Bethlehem Office.

Essential Job Functions:

  • Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented.
  • Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts.
  • Confirm caregivers appointments for orientations.
  • Assist Human Resources with completing credential calls/emails weekly.
  • Assists in weekly payroll process; including but not limited to
  • Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately
  • Review completion of care plan for accuracy and alignment with care plan.
  • Communicate and collaborate with client and caregiver to address missed tasks, missed calls.
  • Address EVV setup issues with office staff/OSH Rep.
  • Review over authorizations and discrepancies with schedule.
  • Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives.
  • Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives.
  • Ensures documentation compliance with local, state, and federal regulations as well as Agency policy.
  • Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law.
  • Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month.
  • Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts.
  • Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO.
  • Initiate retraining of EVV training for caregivers when designated by office staff.
  • Performs all other duties as required and assigned by OSH representative.
  • Follows Open Systems Healthcare's Policies and Procedures.
  • Follows Federal, State and local rules and regulations pertaining to home care services.


    Required Qualifications:
    • Fluent in communication---and Spanish. That's right - our office works regularly with Spanish-speakers, so you must be bilingual for this role.
    • High School diploma or GED equivalency, preferred.
    • Basic understanding of Microsoft Office.
    • Evidence of Tuberculosis screening that meets CDC guidelines.
    • Must have a reliable form of transportation.

      Preferred Competencies:
      • Able to work in a fast paced work environment.
      • Ability to effectively communicate externally as well as internally with all levels of the organization.
      • Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.
      • Ability to handle confidential information in compliance with HIPAA.
      • Ability to handle sensitive information in a calm and professional manner.
      • Ability to lead change and innovation.
      • Ability to manage multiple tasks on a daily basis and manage time efficiently.
      • Public relations ability, interpersonal skills and professional telephone manner.

        Work Environment and Physical Demands:
        • This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers.
        • The employee is occasionally exposed to a variety of conditions at consumer sites.
        • 30% or more travel time possible dependent on need.
        • Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
        • Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.

Keywords: Open Systems Healthcare, Bethlehem , Administrative Assistant, Administration, Clerical , Bethlehem, Pennsylvania

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