Administrative Assistant
Company: Open Systems Healthcare
Location: Bethlehem
Posted on: May 16, 2022
Job Description:
Position Overview: Responsible for assisting in and supporting
the day to day operations of Open Systems Healthcare by providing
general support to areas including but not limited to; sales,
payroll, human resources, recruiting, payroll, marketing, support
for the clinical team. This role will provide support to the
Bethlehem Office.
Essential Job Functions:
- Conduct Emergency Preparedness Plan phone calls to caregivers
and clients when the EPP is implemented.
- Conduct shift confirmation phone calls weekly to confirm
caregivers for weekend and holiday shifts.
- Confirm caregivers appointments for orientations.
- Assist Human Resources with completing credential calls/emails
weekly.
- Assists in weekly payroll process; including but not limited
to
- Review and remedy call dashboard/EVV related prebilling issues
compliantly and accurately
- Review completion of care plan for accuracy and alignment with
care plan.
- Communicate and collaborate with client and caregiver to
address missed tasks, missed calls.
- Address EVV setup issues with office staff/OSH Rep.
- Review over authorizations and discrepancies with
schedule.
- Escalate over authorizations and discrepancies with schedule to
appropriate OSH representatives.
- Escalate conflicts, grievances, incidents, etc. to appropriate
OSH representatives.
- Ensures documentation compliance with local, state, and federal
regulations as well as Agency policy.
- Ensures employees are properly paid for travel time,
orientation, in-services, etc. according to federal, state, and
local law.
- Assist with quarterly customer service surveys and document
results according to company policy. Complete by the last day of
every third month.
- Complete follow up calls for
investigations/grievances/incidents, within 24 hours of receiving
the call, to collect all necessary facts.
- Complete PHO forms with both consumer and caregiver during the
first shift. Complete PHO follow up within 3 days of the original
PHO.
- Initiate retraining of EVV training for caregivers when
designated by office staff.
- Performs all other duties as required and assigned by OSH
representative.
- Follows Open Systems Healthcare's Policies and Procedures.
- Follows Federal, State and local rules and regulations
pertaining to home care services.
Requirements
Required Qualifications:
- Fluent in communication---and Spanish. That's right - our
office works regularly with Spanish-speakers, so you must be
bilingual for this role.
- High School diploma or GED equivalency, preferred.
- Basic understanding of Microsoft Office.
- Evidence of Tuberculosis screening that meets CDC
guidelines.
- Must have a reliable form of transportation.
Preferred Competencies:
- Able to work in a fast paced work environment.
- Ability to effectively communicate externally as well as
internally with all levels of the organization.
- Focus on Consumer Needs: Anticipate, understand, and respond
appropriately to the needs of internal and external customers to
meet or exceed their expectations within the organizational
parameters.
- Ability to handle confidential information in compliance with
HIPAA.
- Ability to handle sensitive information in a calm and
professional manner.
- Ability to lead change and innovation.
- Ability to manage multiple tasks on a daily basis and manage
time efficiently.
- Public relations ability, interpersonal skills and professional
telephone manner.
Work Environment and Physical Demands:
- This role functions primarily in a home office environment and
has regular contact and use of laptop, monitors, printers.
- The employee is occasionally exposed to a variety of conditions
at consumer sites.
- 30% or more travel time possible dependent on need.
- Travel is primarily local during the business day, although
some out-of-area and overnight travel may be expected.
- Ability to perform tasks involving physical activity, which may
include light-medium moving and extensive self-positioning.
Keywords: Open Systems Healthcare, Bethlehem , Administrative Assistant, Administration, Clerical , Bethlehem, Pennsylvania
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