Medical Receptionist $1000 Sign On Bonus for Qualified Applicants
Company: St. Luke's University Health Network
Posted on: January 16, 2022
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Medical Receptionist is responsible for performing office
duties, record keeping functions, and receptionist duties,
administrative and follow-up functions in order to assist in the
operation of a medical office. The Medical Receptionist will work
with and receive supervision from the practice manager, physicians,
nurse practitioners and physician assistants. JOB DUTIES AND
Actively participates in maintaining and/or improving quality
improvement initiatives.Takes active role in facilitation of team
approach to functions within the department:
Attends departmental meetings.
Actively participates as a team member in resolution of problems as
they are identified.
Analyzes current procedures, bringing suggestions for improvement
to the attention of team members and supervisors for
Phones: Field incoming calls and respond appropriately according to
Determines and prioritizes the nature of the incoming call
Responds to patient communications and routes complete and accurate
messages to the appropriate individual
Ensures patient satisfaction at the end of each call
Maintains patient and physician office schedules
Schedules patient appointments according to the guidelines of the
Ensures patient access to requested provider, when available
Greets patients in a polite, prompt, engaging manner
Registers patients according to the guidelines of the practice
Verifies patient demographics and insurance information at each
Captures any barriers - i.e. language, vision, hearing etc. and
Maintains a consistent patient flow, and advises patients of delays
Assist patients with the "welcome tablet" at check-in
Educate patients on MyChart and assist with sign-up at check-in
Ensure all information is correct during insurance verification
Verify all patient consents are current (ie: HIPPA, Financial
Exercises good judgment and communication skills; demonstrates an
awareness of emergency situations and responds appropriately.
Monitors and maintains patient reception area, cleanliness and
Possesses basic knowledge of medical terminology and coding.
Corrects charge review errors. Handle registration/billing edits,
practice registration errors and missing registration items in work
Is familiar with basic medical insurance concepts (i.e.:
deductibles, co-insurance, fee-for-service, managed care)
Verifies and explains charges to the patient. - Collects any
amounts due at time of service. - Provides patient education as it
relates to insurance and balances owed. Responsible to close out
and balance cash drawer.
Sends daily faxes to Central Scanning Team using the correct fax
sheet. Scans and indexes, as needed. Backlog not to exceed 72
Maintains referral work queue and update notes in order to
communicate with other departments.
Reviews in-basket clerical pool messages and complete necessary
information to clear the message.
Processes requests for medical records according to practice, State
and HIPAA guidelines.
Follows opening and closing procedures as required.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and walking for extended periods of time
(up to 8 hours at time). - Requires continual use of fingers for
patient care, writing and computer entry. - Routinely uses upper
extremities; occasional requirement to lift up to 25 pounds. -
Occasionally push cart with supplies up to 30 pounds. -
Occasionally push wheelchair with patient weighing up to 325
pounds. - Regularly requires ability to stoop, bend and reach above
shoulder level. - Requires ability to hear normal conversation and
good general, near and peripheral vision.
High School graduate or equivalent. Preference given to graduates
of accredited medical assistant/administrative training
TRAINING AND EXPERIENCE:
One year office experience in a similar healthcare setting or
graduate of accredited medical assistant/administrative training
program is preferred. Customer Service experience is strongly
Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity
Keywords: St. Luke's University Health Network, Bethlehem , Medical Receptionist $1000 Sign On Bonus for Qualified Applicants, Administration, Clerical , Sellersville, Pennsylvania
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