Financial Center Supervisor I
Company: Disability Solutions
Location: Emmaus
Posted on: April 20, 2024
Job Description:
Value PropositionOur values define us and our inspires us to Our
employees are the heart and soul of our company, and every success
we experience begins with them. Together we are committed to making
a positive impact in our We champion a culture of and . We promote
a digitally enabled work environment to continuously enhance the
experience of our OverviewThis is a full-time career opportunity
(approximately 40 hours per week) based out of our Chestnut Street
financial center in Emmaus, PA. Must be available to be scheduled
around (no Sundays).The Financial Center Supervisor is responsible
for providing an exceptional Financial Center customer experience
by handling every customer need from service to sales with passion
and enthusiasm. Provide customers with a one stop experience
regarding their financial needs, by focusing on customer-centric
conversations to deepen relationships and become their trusted
advisor. Oversee the daily operational activities of the financial
center, coach employees toward achievement of team and individual
goals, and ensure sound compliance and risk measures are
maintained.Responsibilities
- Support all aspects of the Financial Center, including
individual and team performance, and compliance. Assist the
Financial Center Manager in building a high performing team through
employee selection, onboarding, coaching and performance
management.
- Drive proactive sales conversations through internal and
outbound interactions including outbound calling, inbound contact
center calls, appointment setting, and effective lobby
engagement.
- Manage risk by ensuring the FC team is in compliance with
applicable regulations and Fulton policy and procedure, while
demonstrating sound judgment within established limits.
- Utilize the CRM (Customer Relationship Management) system and
other resources to foster relationship building conversations with
customers and ensure a consistent approach to new customer
onboarding and expanding existing relationships. Resolve complex or
escalated customer inquiries.
- Provide ongoing support to customers regarding products and
services and account maintenance requests. Process teller
transactions and assist with operational activities as needed.
Maintain flexibility between performing the various aspects of the
role.
- Participate in off-site networking and community events.
- Leverage practical knowledge and understanding of digital
solutions and technology to support customers and solve
problems.QualificationsEducationHigh School Diploma or equivalent.
(Required)Associate Degree or the equivalent experience. Specialty:
business or other related. (Preferred)Experience2 or more years
related business or sales experience. (Required)1 or more years
supervisor or team leader. (Preferred)This role may perform other
job duties as assigned by the manager. Each employee of the
Organization, regardless of position, is accountable for reading,
understanding and acting on the contents of all Company-assigned
and/or job related Compliance Programs, regulations and policies
and procedures, as well as ensure that all Compliance Training
assignments are completed by established due dates. This includes
but is not limited to, understanding and identifying compliance
risks impacting their department(s), ensuring compliance with
applicable laws or regulations, and escalating compliance risks to
the appropriate level of management.Pay TransparencyTo provide
greater transparency to candidates, we share base salary ranges on
all job postings regardless of state. We set standard salary ranges
for our roles based on the position, function, and
responsibilities, as benchmarked against similarly sized companies
in our industry. Specific compensation offered will be determined
based on a combination of factors including the candidate's
knowledge, skills, depth of work experience, and relevant
licenses/credentials. The salary range may vary based on geographic
location.The hourly rate for this position is $18.89 -
$29.86.BenefitsAdditionally, as part of our Total Rewards program,
Fulton Bank offers a comprehensive benefits package to those who
qualify. This includes medical plans with prescription drug
coverage; flexible spending account or health savings account
depending on the medical plan chosen; dental and vision insurance;
life insurance; 401(k) program with employer match and Employee
Stock Purchase Plan; paid time off programs including holiday pay
and paid volunteer time; disability insurance coverage and
maternity and parental leave; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs,
please visit .NMLSThis position may require incumbent to be
registered in the Nationwide Mortgage Licensing System and
Registry. Incumbents who are required to register will be notified
in writing.EEO StatementFulton Bank ("Fulton") is an equal
opportunity employer and is committed to providing equal employment
opportunity for all qualified persons. Fulton will recruit, hire,
train and promote persons in all job titles, and ensure that all
other personnel actions are administered, without regard to race,
color, religion, creed, sexual orientation, national origin,
citizenship, gender, gender identity, age, genetic information,
marital status, disability, covered veteran status, or any other
legally protected status. Sponsorship StatementAs a condition of
employment, individuals must be authorized to work in the United
States without sponsorship for a work visa by Fulton Bank currently
or in the future.
Keywords: Disability Solutions, Bethlehem , Financial Center Supervisor I, Accounting, Auditing , Emmaus, Pennsylvania
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