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IT Manager, Americas

Company: International SOS
Location: Perkasie
Posted on: February 21, 2021

Job Description:

The IT Manager, Americas--reports to the Regional Director IT Services Americas. The IT Manager is responsible for the management of IT across all sites in the Americas region (excluding Aviation & Maritime offices, Aspire), with a primary focus on the Trevose office which serves as the regional HQ for International SOS and hosts a large call center (100+ seats). It will at times require the ability and willingness to be hands on with systems administration and infrastructure management,--Main responsibilities include: managing the local IT Operations and to ensure an excellent standard of support is delivered to staff, overseeing IT budgets and procurement, managing the Americas data centers, managing relationships with key internal stakeholders and external service providers, managing and providing hardware and software maintenance, training, consultation, and providing high levels of IT Service Delivery.Essential Job Duties and Responsibilities:* Stakeholder Management: Establish a strong relationship between IT Operations and business stakeholders within the Region to understand and address business IT requirements. Establish and maintain strong working relationships with other members of the regional IT team and the group IT Shared Services (ITSS) teams.* Vendor Management: Liaise with external service providers and their respective support teams to provide effective and efficient customer support to the business. Ensure regular service reviews are held with key strategic providers to ensure service delivery and continuous service improvement.* Budget Management: Manage the assigned budgets (Opex & Capex) for the Americas IT department and help contribute to cost savings where possible. Work closely with the Finance business partner for IT to monitor IT spend throughout the financial year.* IT Procurement: Oversee all IT procurement activity, ensuring only approved vendors are used and IT spend is within agreed budgets.* Project Management: Take full responsibility for the delivery of small to medium scale local IT projects within the region as assigned. Contribute to wider group IT projects as the key regional IT Operations stakeholder.* Business Continuity: Management of the Americas data centers and disaster recovery site, responsible for reviewing and updating the IT disaster recovery plan and ensuring regular DR testing is conducted throughout the year in conjunction with the group IT Shared services (ITSS) Teams.* Compliance: Work closely with the Group Information Security team to ensure compliance with all information security polices, internal and external audits and for the completion of client info-sec questionnaires.Experience Required:* 5+ years' experience managing IT infrastructure, services and support in a similar environment: multiple servers, applications (on-premise and cloud), file/print, database, mail, mobility. 350+ end users.* Experience supporting multiple sites across a region\continent.* Experience of working in a global organization, with the ability to thrive in a multi-cultural work environment.* Experience supporting remote and isolated sites (low bandwidth links, connectivity issues).* Experience of engagement with business stakeholders throughout a large organization to ensure the delivery of effective IT services and support to meet business requirements.* Experience working within a large distributed IT organization which includes out-sourced and shared services teams.* Proven experience managing IT OPEX & CAPEX budgets and liaison with a finance department to ensure IT expenditure is controlled.* Experience managing a technical team including 2nd & 3rd line support engineers* Experience managing 3rd party service providers and vendors* Experience supporting Dell hardware and Microsoft OS an advantage* Previous experience providing IT services and support to a call center environment highly beneficial.* Experience of managing IT in a service using the ITIL framework.Required Qualifications:* Bachelor's Degree or equivalent.* Technical qualifications such as CompTIA A+, Microsoft MCSA/MCSE, Cisco CCNA an advantage.* Demonstrable knowledge of ITIL service delivery framework, ITIL qualifications beneficial.International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Keywords: International SOS, Bethlehem , IT Manager, Americas, Accounting, Auditing , Perkasie, Pennsylvania

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