Registered Nurse Bed Coordinator, St. Luke's Center (Full Time, Days)
Company: St. Luke's University Health Network
Location: Allentown
Posted on: May 8, 2024
Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The RN Bed Coordinator will prioritize, triage, and coordinate
patient flow activity including all inter/intra-facility transfers
and bed placement for all campuses at the St. Luke's University
Health Network. Responsible to be the initial contact for all
providers who wish to transfer a patient for a higher level of
care. The RN will facilitate transfers to the most appropriate
Network facility based on location, available specialties, and bed
availability in conjunction with the accepting physician. The
objective is to prevent all inappropriate transfers while
facilitating all other placement in order to meet demands of
Network capacity.JOB DUTIES AND RESPONSIBILITIES:
- Answers all calls into the call center in a timely fashion
while demonstrating exceptional customer service and telephone
etiquette, regardless of the intent of the caller.
- -Works efficiently out of Bed Planning and Transfer Center
modules in the electronic medical records system, Epic.
- Effectively utilizes medical appropriateness criteria for all
urgent and emergent transfers/admissions including review of
patients chart to determine treatment plan, medical history, reason
for admission, and special considerations for patient
placement.
- Reviews patient insurance to determine appropriateness for
transfer and communicates with other departments as necessary to
facilitate insurance authorizations if needed.
- Initiates Case Management referrals when appropriate.
- Coordinates activities in the department and promotes
cooperation to the staff to achieve department objectives and
maintain good interdepartmental relations.
- Promotes and maintains harmonious and effective working
relationships within the hospital.
- Utilizes Capacity Management Dashboard in Epic to determine
overall census condition and bed availability.
- Utilizes appropriate critical thinking, triage and clinical
skills to determine patient placement and prioritization of patient
transfers.
- Coordinates placement of OR patients with PACU/ASC to minimize
disruption to the OR schedule.
- Utilizes tools within Epic to proactively monitor beds for
availability.
- Balances the coordination of placement of ED admissions,
post-operative patients, transfers and direct admissions to be able
to accommodate all bed placements while minimizing disruption to OR
schedule and ED capacity.
- Assists referring physician in identifying an attending
physician to accept the transfer patient and facilitates
conferences to obtain patient acceptance.
- Facilitates report hand off from referring facility to
accepting unit for patient transfers.
- Facilitates communication between referring and receiving
physicians and nursing units.
- Triages and secures the most appropriate means of
transportation, including ground or air units in collaboration with
the sending physician and ETS Communication counterparts.
- Communicates with the Hospital Supervisor or Critical Care
Coordinators for intervention when needed.
- Assists in orientation of new employees.
- Attends meetings as required; such as administrative meetings,
committee and staff meetings and daily bed/staff planning
meeting.
- Demonstrates a consistent level of effort and performance;
strives to maintain a steady level of productivity.
- Demonstrates proper procedure and knowledge of regulations for
registration.
- Communicates an orderly transfer of information with each shift
change.
- Provides recommendations for process improvement, including
potential actions to correct a problem.
- Maintains confidentiality in accordance with HIPAA standards of
all materials handled within the Network/Entity as well as the
proper release of information.
- Complies with Network and departmental policies regarding
issues of employee, patient and environmental safety and follows
appropriate reporting requirements.
- Maintains responsibility for own professional development
through active participation in in-services and/or continuing
education programs.
OTHER FUNCTIONS:
- Fosters effective, interpersonal communications with patients,
visitors, physicians, nurses, and employees of St. Luke's Health
Network in a courteous, professional, and friendly manner.
- Responsible for ongoing detailed knowledge of the hospital
computer system as it applies to registration, admissions, and
transfers.
- Other related duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
- Sitting for up to 8-12 hours per day, one hour at a time.
Stooping, squatting, crouching, kneeling, and reaching above
shoulder level rarely. Never crawling or climbing. Hearing as it
relates to normal conversation. Seeing as it relates to general and
near vision.
MOST COMPLEX DUTY: Coordinating several events concurrently, while
on the phone with multiple parties. Assuring that patients meet
medical necessity criteria. Triaging for appropriate bed placement.
Utilizing computer system and phones for all work related
activities.
SUPERVISION: Supervised by the PAC Manager and Sr. RN Bed
Coordinator.
COMMUNICATIONS: Must be able to effectively communicate in a
professional and timely manner with a large number of customers,
both internal and external, including physicians. Must present a
professional image at all times.
Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Bethlehem , Registered Nurse Bed Coordinator, St. Luke's Center (Full Time, Days), Healthcare , Allentown, Pennsylvania
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