Customer Service Representative
Company: American Waste
Location: Allentown
Posted on: April 28, 2024
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Job Description:
The Cusomer Service Representative will assist in selling and
promoting GFL's solid waste services to businesses and industrial
establishments by placing outgoing calls and handling incoming
customer calls and questions in a professional, courteous manner.
Assist outside sales representative with appointment setting,
customer tracking and quotations.
Key Responsibilities: --- Provide excellent customer service and
professionalism to all customers via in person, telephone, email,
or via the web. --- Communicate clearly and concisely with
on-the-road employees to give instructions and assistance. ---
Answer incoming and make outgoing customer telephone calls. ---
Receive and resolve, within established guidelines, customer
questions and concerns. --- Monitor, resolve, document, and report
all customer complaints, driver route sheets and call-in sheet and
all customer problems relating to operations and coordinate with
sales. --- Track customer information and concerns and enter data
into database. --- Research and complete customer refunds and
submit for approval before being submitted to Accounts Receivable
for payment. --- Maintain new account files. --- Work with
supervisors to ensure that all missed stops and special pick ups
are completed daily. --- Provide timely and accurate information
regarding missed stops or other customer concerns. --- Generate
call-in work orders for drivers --- Download, distribute and answer
all customer inquiries received via email. --- Take web request and
process payments by phone. --- Process customer payments via
internet and take cash payment's as needed. --- Enter new
subscription residential accounts into system. --- Run credit
checks on new customers. --- Complete verification form, service
agreement and pricing matrix on all commercial accounts for
changes, new and cancelled. --- Key all new/cancelled accounts into
Tower system and verify in system. --- Scan all contracts into
system and maintain records of them. --- Assist in completing the
Affirmative Action log for all applicants. --- Maintain a positive
attitude, and promote the GFL Environmental image by focusing on
cooperation, employee partnership and positive telephone and email
manners. --- Ensure the customer service area is neat and orderly
and ensure proper greeting of all visitors. --- Conform in all
respects with applicable federal, state/provincial and local laws,
regulations, ordinances and other orders and to all company
policies, procedures and directives from supervisors. --- May
provide back up assistance for Office Coordinator. --- Perform
other duties and responsibilities as required or requested by
management.
Requirements: --- High School Diploma or GED. --- One (1) to Two
(2) years customer service call center experience.
Knowledge, Skills and Abilities: --- Ability to implement solutions
to general and specific customer concerns. --- Ability to work in
fast-paced environment, meet time deadlines and perform under
pressure. --- Possess good organizational skills and record keeping
skills. --- Possess ability to speak and communicate effectively
with customers and employees both verbally and in writing. ---
Proficient in Microsoft Outlook, Microsoft Word and Excel. --- Good
problem-solving ability. --- Excellent data entry skills.
We thank you for your interest. Only those selected for an
interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages
women, Aboriginal people, persons with disabilities and members of
visible minorities to apply. We seek to hire individuals with
diverse characteristics, backgrounds and perspectives. We strongly
believe that world-class talent makes no distinctions based on
gender, ethnic or national origin, sexual identity and orientation,
age, religion or disability, but enriches itself through these
differences. GFL will provide accommodations to job applicants with
disabilities throughout the recruitment process. If you require an
accommodation, please n tify us and we will work with you to meet
your needs.
Keywords: American Waste, Bethlehem , Customer Service Representative, Hospitality & Tourism , Allentown, Pennsylvania
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